Customer support hours
24/7 by email firstname.lastname@example.org or contact us on whatsapp (text) +1332 345 0771
Same day shipping:
Orders placed by 1:00pm ET (Mon-Fri, excluding US holidays) will usually ship same day. During periods of high demand, your order may take 2-8 business days to process.
Which countries do you ship to?:
We currently ship to Andorra, Austria, Belgium, Bulgaria, Canada, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Isle of Man, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom, United States, Japan, South Korea, Mexico
We highly suggest adding shipping protection to your order for your safety as Clapoti is not responsible for any shipping deliveries that may be affected by customs, or not received once the package has exited the United States.
After your order has been shipped, delivery time within the United States is 2-8 business days, and 8-20 business days internationally. Please keep in mind that during holidays or limited edition launches and restocks, this time may vary.
What USA & Canada Shipping options do you offer to USA & Canada ?
Continental & Canada :
Regular Shipping (7-10 Business Days) | USPS $7.90 (FREE on orders $75 USD or more before tax)
2 day | USPS $15.90 (FREE on orders $75 USD or more before tax)
3 day | USPS $9.90 (FREE on orders $75 USD or more before tax)
Hawaii & Alaska :
Regular Shipping (7-10 Business Days) | USPS $10.00 (FREE on orders $75 USD or more before tax)
What EUROPE and UK Shipping options do you offer to EUROPE and UK?
Finland, Ireland, Latvia, Portugal, Romania :
3 day | DHL €10.20 (FREE on orders 75 EUR or more)
Belgium, Luxembourg :
1 day | DHL €8.00 (FREE on orders 75 EUR or more)
1 day | DHL €47.00 (FREE on orders 75 EUR or more)
3 day | DHL €12.00 (FREE on orders 75 EUR or more)
1 day | DHL €28.00 (FREE on orders 75 EUR or more)
2 day | DHL €8.00 (FREE on orders 75 EUR or more)
Andorra, Austria, Bulgaria, Denmark, Hungary, Italy, Norway, Poland, Slovakia, Slovenia, Sweden, Switzerland, Turkey, Malta, Monaco :
2 day | UPS €14.00 (FREE on orders 75 EUR or more)
1 day | DHL €50.00 (FREE on orders 75 EUR or more)
France, Spain, Italy :
1 day | UPS €29 (FREE on orders 75 EUR or more)
2 day | UPS €10.20 (FREE on orders 75 EUR or more)
Greece, Estonia, Lithuania :
4 day | UPS €10.90 (FREE on orders 75 EUR or more)
5 day | UPS €75 (FREE on orders 75 EUR or more)
Isle of Man :
4 day | UPS £22 (FREE on orders £75 or more)
United Kingdom :
2 day | UPS £14.00 (FREE on orders £75 or more)
1 day | UPS €6 (FREE on orders 75 EUR or more)
Japan, Korea, Mexico :
8-20 day | Worldwide Standard Duty Unpaid $17 (FREE on orders $75 or more)
How can I check the status of my order?
We’ll keep you updated via email, and we’ll send the tracking number as soon as your order ships so you can check the status and see when your order will arrive. We use multiple carriers to ship orders in the US and internationally; we will notify you with a tracking number once your order ships.
How do I track my order?
For online orders, an email will be sent with a shipping confirmation and tracking information. Still have a question? Email us at email@example.com.
What happens if I order something and it is out of stock?
We will contact you and refund your card or account for the value of the item within 3-5 business days. You can expect to see the refund applied to your account with 10 business days from the time of refund, depending on your bank’s processing times.
I entered the wrong address. What do I do?
Contact firstname.lastname@example.org immediately. In some cases, we may be able to change the address for you if your order hasn't already been processed. In the event that your order is undeliverable or returned to sender due to insufficient or inaccurate shipping information, your order will be refunded once we are notified that the order has been returned/received. Please note that shipping charges are non-refundable.
There is a problem with my shipment. What do I do?
We suggest adding shipping protection insurance to your order at time of checkout to ensure you receive a full refund if your shipment is help up with your carrier. Contact them directly as they may need specific direction on where to deliver your order. In some cases, the carrier will need to update your address which may result in an additional charge. Clapoti is not responsible for paying any additional charges caused by an address change. To avoid paying additional charges, ask the carrier to hold the shipment at the nearest location for you to pick up.
My order never arrived/lost or stolen shipments
We suggest adding shipping protection insurance to your order at time of checkout to ensure you receive a full refund if your order never arrives or/is lost/stolen. Please note Clapoti is not responsible for any shipping deliveries not received. Please contact email@example.com and we will file a claim on your behalf. Kindly note this process may take 7-10 business days for domestic shipments and 30-45 business days for international shipments to investigate with the carrier.